Privacy Policy

We collect personal information that you provide directly when making a reservation, checking in, dining, or using our services. This may include your name, contact details, passport number, payment information, dietary preferences, and special requests. We may also automatically collect certain device information when you browse our website, such as IP address, browser type, and pages visited, via cookies and similar technologies.

Your data is used exclusively to provide and improve our hospitality services: processing bookings, personalising your stay, communicating reservation updates, handling billing, and complying with legal obligations (e.g., guest registration). We may use your email to send promotional offers with your prior consent; you can unsubscribe at any time.

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in our operations (payment processors, IT systems, laundry services for name tags) under strict confidentiality agreements. We may also disclose information if required by Rwandan law or to protect the rights and safety of our guests and staff.

Your data is stored on secure servers with restricted access. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, or destruction of your personal information. All online transactions are encrypted using SSL/TLS technology.

Our website uses essential cookies to function properly and analytics cookies to improve user experience. You can control cookie preferences through your browser settings. By continuing to use our site, you consent to our cookie use unless you opt out.

Under Rwanda's Law N° 058/2021 of 13/10/2021 relating to the protection of personal data and privacy, you have the right to access, rectify, or delete your personal data, as well as the right to object to or restrict certain processing. To exercise these rights, contact us at privacy@elcielohotel.com. We will respond within the timeframe required by law.